Return & Exchange Policy

Thank you for supporting my art! I want you to be completely happy with your new piece. Please review my policies below:

Returns

  • Original Art: Because of the delicate nature of original paintings, all sales of original artwork are final. If your piece arrives damaged, please contact me within 7 days of delivery with photos of the packaging and the artwork.

  • Prints & Other Items: I accept returns for prints and stickers within 14 days of delivery. Items must be in their original, unused condition.

Exchanges

If you would like to exchange an item (such as a print for a different size), please contact me within 14 days. Customers are responsible for return shipping costs. Once the original item is received in its original condition, I will process the exchange.

Refunds

Once a return is received and inspected, I will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days.

Contact

To start a return or report damage, please email me at: catalinafwilliams@gmail.com